24hibaji FAQ — answers to all your questions Answer here

Each person may only register one account. Multiple accounts are strictly prohibited — if detected, all associated accounts and balances may be permanently forfeited. This rule is strictly enforced to maintain a fair gaming environment.

Without email verification, your account will have limited functionality. Deposits and withdrawals won't be available until verification is complete. The verification email sent after registration may have gone to your spam folder — make sure to check.

After logging in, you can update your name, address, and phone number in your profile settings. To change your email, you'll need to contact the support team. After KYC verification, some changes may require re-verification.

If your account is suspended, email us at support@24hibaji.com or reach out via live chat. You'll be informed of the reason and can provide the necessary information to get your account reinstated.

KYC (Know Your Customer) verification is required to comply with anti-money laundering regulations. It also helps keep your account secure. Verification is typically completed within 24 hours of submitting your documents.

24hibaji supports all major payment methods in Bangladesh. Mobile Pay, Nagad, Rocket, Upay including bank transfers for both deposits and withdrawals. Cryptocurrency is also accepted. For more details, Payment Page View.

The minimum deposit is ৳500. The minimum withdrawal is ৳1,000. Maximum limits vary by payment method. VIP members enjoy higher limits.

Mobile Pay and Nagad withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. Completing KYC verification helps speed up the process.

24hibaji does not charge any deposit fees. However, your payment provider (e.g., Mobile Pay) may apply their own transaction charges. There are no additional fees from 24hibaji for withdrawals either.

First, wait 15–30 minutes. If it still hasn't arrived, contact support@24hibaji.com with your transaction ID. Providing a screenshot will help resolve the issue faster.

You can cancel a withdrawal before processing begins. Once processing has started, cancellations are no longer possible. Contact live chat right away if you need to cancel.

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account. To find out the bonus amount and wagering requirements, Promotions Page View.

A wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets. Requirements vary by bonus.

Log in daily and place a minimum bet amount to have the daily bonus credited automatically. After logging in, head to the Bonuses section to see today's offer.

Yes, 24hibaji has a referral program. Refer a friend and once they register and make their first deposit, you'll receive a referral bonus. Learn more Promotions page View.

Yes, your bonus balance and real balance are kept separate. You can use your bonus to play, but it cannot be withdrawn directly. Once the wagering requirements are met, bonus winnings are converted to your real balance.

24hibaji has over 500 games, including Live Casino (roulette, blackjack, baccarat), Slots, Sports Betting, Crash Game, and Virtual Sports।

Yes, all games on 24hibaji are tested by independent third parties. Results are kept completely fair using RNG (Random Number Generator) technology. Live Casino games are run by real dealers.

Games can be played directly in your browser — no extra software needed. However, our Mobile App Downloading the app gives you an even smoother experience.

You can bet on all major sports worldwide, including cricket, football, tennis, badminton, and basketball. Live betting is available for major tournaments like the IPL, BPL, and FIFA World Cup.

If you're disconnected, your game state is saved on our servers. Once you reconnect, you can continue right where you left off. Your bet amount is also kept safe.

24hibaji uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read it here.

Go to the Security section in your account settings and enable 2FA. Both mobile OTP and Google Authenticator are supported. With 2FA active, your account stays protected even if your password is compromised.

Change your password immediately and notify us at support@24hibaji.com. Review your login history and log out all sessions from unrecognized devices. Our security team is available 24/7.

Yes, 24hibaji operates under an internationally recognized gaming license. All operations are conducted in compliance with regulatory guidelines.

Always access the site directly at 24hibaji.com. Never share your password or OTP via email or SMS — 24hibaji will never ask for them. Avoid clicking on links from unknown sources.

Our App Page Download the APK directly from there. Compatible with both Android and iOS devices. You may need to enable "Install from unknown sources" in your phone's settings before installation.

Yes, the app includes all the features available on the website. On top of that, it also offers biometric login, push notifications, and offline game history.

When a new update is available, you'll get a notification in the app. Or, on the App page to download the latest version. Keeping the app updated ensures the best performance and security.

Start by closing the app and reopening it. If the issue persists, try clearing the cache or reinstalling the app. If it still doesn't resolve, contact support@24hibaji.com with your device model and app version.

VIP members enjoy higher withdrawal limits, a dedicated account manager, exclusive bonuses, faster payment processing, and invitations to special events. Learn more on the VIP page View.

VIP points are added automatically with every bet you place. Accumulate enough points and you'll move up to the next level. Points can also be redeemed as bonus credit.

Your rank may drop if there isn't enough activity within a given period. However, staying active and playing regularly will maintain your rank. Full terms on the VIP page Yes.