Welcome to the 24hibaji Privacy Policy. This policy explains how we — the 24hibaji online gaming platform — collect, use, store, and protect your personal information.
By using the 24hibaji website or mobile app, you agree to this Privacy Policy. It applies to both registered members and unregistered visitors.
Our Commitment
We believe your personal data belongs to you. 24hibaji never sells, rents, or shares your information without authorization. This isn't just a statement — it's a core principle of how we operate.
- This Privacy Policy was last updated in January 2026.
- This policy applies to all digital services offered by 24hibaji.
- For any questions, contact us at support@24hibaji.com.
24hibaji only collects information that is necessary to provide its services. A detailed list is provided below.
| Data Type |
What Data |
When It Is Collected |
| Personal Information |
Name, date of birth, national ID number |
During registration and KYC verification |
| Contact Information |
Mobile number, email address |
At the time of registration |
| Financial Information |
Payment methods, transaction history |
At the time of deposits and withdrawals |
| Technical Information |
IP address, device type, browser |
Automatically while using the platform |
| Gaming Activity |
Game history, bet amounts, wins and losses |
While Playing Games |
What We Don't Collect
Bank PINs, passwords, and full payment card numbers are never collected or stored. Payment details are processed directly by the payment gateway.
Under the 24hibaji Privacy Policy, we collect your information for the following legitimate purposes.
Contractual Necessity
- To create and manage your account.
- To process deposits, withdrawals, and payments.
- To provide bonuses and promotions.
- To provide customer support services.
Legal Obligations
- To comply with KYC verification and anti-money laundering regulations.
- To meet regulatory reporting requirements.
- For age verification and the protection of minors.
Legitimate Business Interests
- To maintain platform security and prevent fraud.
- Analyzing user experience to improve service quality.
- For responsible gaming monitoring.
Collected data is used only for specific purposes. Full details are provided below.
- Service Delivery: Ensuring account management, payment processing, and gaming services.
- Contact: Sending important updates, transaction confirmations, and support messages.
- Personalization: To offer game recommendations and promotions tailored to your preferences.
- Security: To detect and prevent suspicious activity.
- Responsible Gaming: To monitor for potentially problematic gaming behaviour and provide appropriate support.
- Legal Compliance: Meeting regulatory reporting requirements and fulfilling legal obligations.
Marketing Communications
If you'd rather not receive promotional emails or SMS, you can unsubscribe at any time from your account settings. However, transactional messages cannot be turned off as they are part of the service.
24hibaji never sells or rents your personal information. In certain circumstances, limited data may be shared with trusted third parties.
Who Your Information May Be Shared With
- Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
- Identity Verification Services: To complete the KYC process.
- Law Enforcement Agencies: In response to a valid legal order.
- Security Partners: For fraud prevention and cybersecurity purposes.
What We Will Never Do
We will never sell or transfer your data to advertisers, data brokers, or any third party for commercial purposes. Doing so would be a violation of 24hibaji's core principles.
24hibaji uses cookies and similar technologies on its website and app to improve the quality of service.
Types of Cookies
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: To understand how the platform is used — with your consent.
- Marketing Cookies: To show you relevant promotions — you can turn this off at any time.
Cookie Controls
You can disable non-essential cookies through your browser settings. Note that doing so may limit certain features. Cookie preferences can also be managed within the app settings.
24hibaji does not retain any data longer than necessary. Specific retention periods are defined for each category of information.
- Account Information: For the duration your account is active, and for 5 years after it is closed.
- Transaction Records: Up to 7 years, as required by law.
- KYC Documents: Up to 5 years in accordance with regulatory requirements.
- Logs & Technical Data: Automatically deleted after 90 days as a rule.
- Marketing Preferences: Deleted within 30 days of unsubscribing.
Under the 24hibaji Privacy Policy, you have the following rights regarding your personal information.
Right to Access
You can request to see what personal data we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You may request that the processing of certain data be restricted.
Data Portability
You may request a copy of your data or ask that it be transferred to another service.
Right to Object
You may object to marketing communications or to certain processing activities.
Exercise Your Rights
To exercise any of these rights, email us at support@24hibaji.com. We will respond within 30 days. For urgent matters, you can also reach us via live chat.
24hibaji strictly does not provide services to anyone under the age of 18. Our privacy policy gives special attention to the protection of children.
- Age verification is mandatory at the time of registration.
- Any account registered by someone under 18 will be closed immediately.
- We never knowingly collect any information from minors.
- Any personal data collected from a minor by mistake will be deleted immediately.
A Note for Parents
If your child has accidentally registered on 24hibaji, please contact us immediately at support@24hibaji.com. We will promptly delete all associated data and close the account.
24hibaji may update this Privacy Policy from time to time. Any changes will follow the process outlined below.
- You will be notified by email or SMS at least 15 days before any significant changes take effect.
- Any updates to this policy will be published on this page with a revised date.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
Reach out to us for any privacy-related questions, requests, or complaints.
- Email: support@24hibaji.com
- Live Chat: Live chat on the website or app.
- Response Time: Usually within 24–48 hours.
- Privacy Requests: Will be resolved within 30 days.
Our Commitment
Protecting your privacy is our responsibility. If you ever have a concern, reach out — we're here to help, not to judge.