1. Home
  2. Responsible Gaming
Responsible Gaming

Responsible Gaming — on 24hibaji Safe & Healthy Gaming Experience

At 24hibaji, we believe gaming is only truly enjoyable when it's under control. Responsible gaming means knowing your limits, sticking to your budget, and reaching out for help when needed. We're always here for you.

Start Safe Set Limits
18+
Adults Only
24/7
Support available anytime
5+
Safe Gaming Tools
0
Get help without any pressure

24hibaji's Responsible Gaming Initiative

Our commitment to your wellbeing and safety

Set Deposit Limit
Set a daily, weekly, or monthly deposit limit in advance. Once a limit is in place, it cannot be exceeded.
Session Time Limit
Set a daily limit on how many hours you play. Once that time is up, 24hibaji will automatically notify you and end your session.
Cooling-Off Period
Feel like you need a break? Step away for anywhere between 24 hours and 30 days. Your account will be locked during this time.
Self-Exclusion
If you need a longer break, set a permanent self-exclusion for 6 months to 5 years. During this period, you won't receive any promotional messages from 24hibaji either.
Loss Limit Setting
Once you exceed a set loss amount, your game will automatically stop. It's the most effective way to protect your budget.
Free Support
Get help with any issue, judgment-free. Reach us via live chat or email — our team is available around the clock.

How to Use the Gaming Tools

Step-by-step guide to setting your limits

1
Log in to your account
Log in to the 24hibaji website or app with your username and password.
2
Go to Account Settings
Click the profile icon in the top right corner and navigate to the "Settings" or "Responsible Gaming" section.
3
Choose your preferred limit
Activate what you need — deposit limits, session time, loss limits, or a cooling-off period.
4
Set an amount or time limit
Set specific values based on your budget and time limits, then confirm.
5
Waiting to become active
Most limits take effect immediately. A 72-hour cooling period applies when increasing any limit.

Available Protection Tools

Use any tool based on your needs

Deposit Limit
Set a maximum deposit amount on a daily / weekly / monthly basis.
  • Takes effect immediately
  • Can be lowered at any time
  • 72-hour wait to increase
Time Limits & Reality Check
Pop-up reminders and session time limits after a set period.
  • 30 minutes to 24 hours
  • Auto Logout Option
  • Session Summary
Self-Exclusion
Full self-exclusion for 6 months to 5 years — all promotions suspended.
  • Takes effect immediately
  • Cannot be lifted before period ends
  • Balance returned at end of period

Check for yourself — is your gaming still under control?

Ask yourself the following questions — and answer them honestly.

1
Are you spending more than your set budget on gaming and regretting it afterwards?
2
Are you hiding the extent of your gambling from family or friends?
3
Are you placing more bets to recover money you've lost?
4
Are you spending less time on work, studies, or family in order to play more?
5
Do you feel restless or irritable when you can't play?
6
Are you borrowing money to cover your gambling costs?
If you answered "Yes" to 2 or more questions
This could be a sign of problem gaming. Don't worry — recognising it is the first step. Contact 24hibaji's support team now or use the self-exclusion feature. We're here to help, no judgment.
What is responsible gaming and why it matters

Responsible gaming isn't just about playing less. It means staying aware of your limits, playing for entertainment, and giving equal importance to other areas of your life. 24hibaji believes that healthy, controlled gaming is every player's right.

Online gaming is growing fast in Bangladesh, and so is the importance of playing responsibly. 24hibaji encourages all its members to treat gaming as entertainment — not as a source of income.

Keep in mind
Gambling is entertainment. There's no guarantee of winning on any bet. Be prepared to lose, and never wager more than you can afford.

24hibaji's responsible gaming policy is more than just a list of rules — it reflects our genuine care for our users. We want you to stay happy and healthy for the long run.

Problem Gaming Risk Levels

Problem gaming doesn't happen overnight — it builds gradually. Check the chart below to understand where you currently stand.

Recreational GamingSafe
Risky GamingStay alert
Problem GamingGet Help

Most people keep their play at a recreational level. However, some can slip into risky habits without realising it. Stay aware and regularly ask yourself the self-assessment questions above.

The Golden Rules of Safe Gaming

24hibaji's experienced responsible gaming team recommends following these guidelines.

  • Set a budget beforehand: Decide how much you're willing to spend per session before you start playing.
  • Set a time limit: Decide how long you'll play before you start, and stick to it.
  • Don't play chasing a win: Treat gaming as entertainment, not a source of income.
  • Don't play to chase losses: Chasing losses is the most dangerous habit you can develop.
  • Never play under the influence of alcohol or drugs: Don't play when your judgment is impaired.
  • Take a break: Avoid long, unbroken play sessions. Get up and move around regularly.
  • Keep other priorities first: Gaming should never come before family, work, or your health.
  • Don't play with borrowed money: Only play with money you can afford to lose.
Keep your family in mind
Your gaming habits can affect not just you, but your entire family. Talk openly with them and take their concerns seriously.
Minor Protection

24hibaji strictly prohibits anyone under 18 from playing. We make no exceptions on this.

  • Date of birth verification is mandatory at the time of registration.
  • Age is re-verified during the KYC process.
  • Suspicious accounts are verified immediately.
  • Parents can install parental control software on their child's device.

If you suspect a minor is using 24hibaji, report it immediately at support@24hibaji.com.

Need help?

You're not alone. Our support team is always here for you.

Email Support
support@24hibaji.com
Live Chat
Available 24/7
Response Time
Usually within 1 hour
Contact Support
Quick Limit Setup

Log in now to set your preferred limits.

Set Limits
Useful Information
  • Limit reductions take effect immediately
  • Self-exclusion activates immediately
  • All support is strictly confidential
Start Responsibly

Enjoy a safe and fun gaming experience at 24hibaji

Set limits, stay in control, and enjoy gaming as genuine entertainment.

Register for free Log In
Limit Setting Self-Exclusion Option 24/7 Support 18+ Verification

Responsible Gaming FAQs

Answers to the most frequently asked questions

Yes, deposit limit reductions take effect immediately. However, increasing your limit requires a 72-hour cooling period — this is designed to protect you from impulsive decisions.

Yes. Any balance remaining in your account at the time of self-exclusion will be returned once the exclusion period ends or upon request. No new deposits or gameplay will be possible during the exclusion period.

A cooling-off is a short-term break — from 24 hours up to 30 days — after which your account is reactivated automatically. Self-exclusion is long-term — from 6 months up to 5 years — and cannot be lifted before the period ends.

Every account is personal. That said, if a family member is struggling, you can reach out to support@24hibaji.com and our team will take appropriate action. The account holder can also update their own settings at any time.

Absolutely. Everything you share about your gaming concerns is completely confidential. Our support team is here to help, not to judge.

Reality Check is a pop-up reminder that appears at set intervals, showing a summary of how long you've been playing and your total transactions. It helps you stay aware and in control.
বাংলা